Refund Policy

1. Overview

At Clientop.io, we are committed to delivering exceptional value through our Client Operations Infrastructure Platform. This Refund Policy describes the circumstances under which refunds, credits, or adjustments may be issued for our subscription services.

2. Subscription Model and Billing

Clientop operates on a subscription basis with monthly and annual billing options. All subscription fees are billed in advance at the beginning of each billing period. By subscribing, you authorize us to charge your designated payment method for the applicable fees.

3. Cancellation Policy

3.1 Monthly Subscriptions

Monthly subscribers may cancel at any time. Upon cancellation, your access will continue until the end of the current paid billing period. No refunds will be issued for partial months or unused portions of the current billing period.

3.2 Annual Subscriptions

Annual subscriptions may be cancelled at any time. Upon cancellation of an annual subscription within the first 30 days of the initial purchase (30-day satisfaction guarantee), we will issue a prorated refund for the unused portion of the annual term, minus any applicable setup fees or onboarding costs.

Cancellations of annual subscriptions after the 30-day period will not receive refunds for the remaining subscription term. Access will continue until the end of the annual period.

4. 30-Day Satisfaction Guarantee

New customers subscribing to any Clientop plan are eligible for our 30-day satisfaction guarantee. If you are not satisfied with our platform within the first 30 days of your initial subscription, contact our team at support@clientop.io and we will issue a full refund, minus any third-party transaction fees.

This guarantee applies to first-time subscribers only and cannot be combined with promotional pricing or special enterprise agreements.

5. Service Credits

In the event that Clientop fails to meet our uptime commitment of 99.9% monthly availability (excluding scheduled maintenance and force majeure events), you may be eligible for service credits as follows:

• 99.0% – 99.9% uptime: 10% credit of monthly fee
• 95.0% – 99.0% uptime: 25% credit of monthly fee
• Below 95.0% uptime: 50% credit of monthly fee

Service credits must be requested within 30 days of the qualifying downtime event and will be applied to future invoices. Credits are not redeemable for cash.

6. Enterprise Agreement Refunds

Refunds for Enterprise Annual Agreements ($300,000+ / year) are governed by the specific terms of your signed Enterprise Agreement and Master Service Agreement (MSA). Please refer to your contract documents or contact your dedicated account team.

7. Non-Refundable Items

• Professional services, custom onboarding, and implementation fees
• Training and workshop fees
• Data migration services
• Any fees paid after the 30-day satisfaction guarantee period has expired
• Add-on features or third-party integration fees

8. Requesting a Refund

To request a refund, contact our billing team at support@clientop.io with your account details, the reason for the refund request, and any relevant documentation. Refund requests are typically processed within 5–10 business days.

9. Refund Processing

Approved refunds will be processed to the original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider. We are not responsible for delays caused by financial institutions.

10. Changes to This Policy

Clientop reserves the right to modify this Refund Policy at any time. Changes will be posted to our website and will apply to subscriptions renewed after the effective date of the change. Existing annual contracts will be honored under the terms in effect at the time of purchase.

11. Contact

For billing and refund inquiries: support@clientop.io